Our Repair Warranty Policy
When you get a repair done at ABQ Phone Repair & Accessories, the work is backed by a clear warranty. Lifetime coverage on screen replacements. 30-day coverage on batteries, charging ports, and other small parts. Here’s exactly what that means.
Lifetime Warranty on Screen Replacements
Every screen we replace on phones, iPads, and tablets comes with a lifetime warranty. If something goes wrong with the replacement screen that isn’t caused by new physical damage, we fix it for free. No time limit.
If your replacement screen shows any of the following problems, the warranty covers a free repair:
- Touch not registering finger movements
- Ghost touches (the screen responds when you're not touching it)
- Apps opening on their own without input
- Touch responding incorrectly to where you actually tap
- Display not turning on while the rest of the phone is working
- Manufacturer defects in the screen itself
Phones that originally shipped with LCD screens were designed around these tradeoffs. An LCD replacement on an LCD phone is the right call.
The lifetime warranty does not cover damage caused by use or accident after the repair. Specifically:
- Cracks, breaks, tears, dents, or scratches in the glass
- Discoloration, colored lines, or black spots caused by impact damage to the LCD or OLED panel (even if the front glass still looks intact, internal damage to the display panel voids the warranty)
- Screens that look "worn" or "used" from physical wear
- Damage from water exposure after the repair
- Damage from another repair shop working on the device after our repair
If your screen has any of these issues, it’s no longer covered under the lifetime warranty. We can still repair the device, just as a paid repair rather than a warranty claim.
How to Use the Warranty
To claim the warranty, you need to:
Warranty claims require us to inspect the device directly. We can't process warranty claims by phone or email.
The customer who got the original repair (or someone authorized) needs to be there with the device.
if you have it. A receipt, invoice, or email confirmation helps us look up the original repair quickly. If you don't have a receipt, we can usually find your record in our system using the device or your contact info.
30-Day Warranty on Batteries and Small Parts
Replacement batteries, charging ports, and other small components come with a 30-day warranty.
For 30 days after the repair, if the replacement part fails due to a manufacturing defect or workmanship issue, we replace it for free. This includes:
- Battery completely fails within 30 days
- Charging port stops working or becomes unreliable
- Speaker, microphone, or camera replacement fails
The 30-day warranty does not cover:
- Physical damage to the replacement part
- Water damage after the repair
- Normal wear and tear
- Issues caused by the rest of the device (for example, if your battery is fine but the phone's power management chip is the problem)
How to Use the 30-Day Warranty
Same process as the screen warranty. Bring the device into the shop in person, bring your receipt or contact info,
and we’ll diagnose and fix the issue if it’s covered.
Repairs Without Warranty
Some repairs are not covered by warranty due to the nature of the work. These include:
- Water damage repairs
Water damage can keep causing problems long after the initial repair due to internal corrosion that’s hard to fully eliminate. We do everything we can to clean and restore water-damaged devices, but we can’t guarantee long-term function.
- Repairs with customer-supplied parts
If you bring your own parts for us to install, we warranty our labor but not the parts themselves.
- Diagnostic-only services
A free diagnostic that doesn’t result in a repair doesn’t carry a warranty since no repair work was done.
We’ll always tell you upfront before the repair starts whether the work is warranty-eligible or not.
What About Mail-In Repairs
Mail-in repairs come with the same warranty terms as in-shop repairs. The only difference is the warranty claim process:
- For mail-in customers, you can ship the device back to us for warranty work
- We pay return shipping for warranty repairs
- Contact us first at +1 505-336-1907 or info@abqphonerepair.com so we can confirm the issue is covered and walk you through shipping
Frequently Asked Warranty Questions
The screen you installed cracked. Is it covered?
Unfortunately no. Cracks, breaks, and physical damage are not covered by the lifetime warranty, even on a replacement screen. We can still repair it, just as a paid repair.
My touch screen stopped working three months after the repair. Is it covered?
Yes. Touch issues that aren’t caused by physical damage are covered for life on screen replacements. Bring it in.
I dropped my phone after the repair and now there are colored lines on the screen. Is it covered?
No. Colored lines or black spots usually indicate damage to the LCD or OLED panel underneath the glass, which happens from impact damage. The warranty doesn’t cover impact damage even when the front glass looks intact.
I lost my receipt. Can I still claim the warranty?
Usually yes. We keep repair records in our system. Bring the device and any contact info you used when you originally came in, and we can look it up.
Can someone else bring my device in for a warranty repair?
We prefer the original customer to be present, but if someone else brings it in with proper authorization and the receipt or repair info, we can usually handle it. Call us beforehand to confirm.
My battery still works but doesn't hold a charge as well as when it was new. Is that covered?
Battery capacity loss over time is normal and not covered. The 30-day warranty covers complete failure or manufacturing defects, not gradual capacity decline.
You replaced my charging port and now my phone won't charge again. Is that covered?
If it’s within 30 days, yes, bring it in. If it’s been longer than 30 days, the warranty has expired, but bring it in anyway. Sometimes the issue is a different component, and if it’s something we caused, we’ll make it right.
Does the warranty transfer if I sell my phone?
The warranty is tied to the repair and the device, not the owner. If you sell the phone, the new owner can use the warranty as long as they have the device, the original repair info, and they’re aware they’re using a transferred warranty. Call us first if you’re not sure.
Do you honor warranties from other repair shops?
No. We only warranty repairs we performed. If you had a repair done elsewhere and the screen is failing, you’d need to take it back to the original shop, or pay for a new repair from us.
Questions About Your Warranty
If you have questions about your specific warranty, the easiest thing is to call us: +1 505-336-1907
Or stop by the shop: 7101 Menaul Blvd NE, Suite C Albuquerque, NM 87110
We’re happy to walk you through what’s covered and what’s not before you commit to a repair.
