Privacy Policy

ABQ Phone Repair & Accessories (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your information.

Information We Collect

Information You Provide Directly

When you contact us, request a quote, schedule a repair, or visit our shop, you may give us:

Name, phone number, email address, and physical address (for mail-in repairs)

Device model, serial number, IMEI, condition, and description of the issue

When you pay for a repair, payment is processed through our payment processor. We do not store credit card numbers on our systems.

If a repair requires account verification or device access. We use these only for the repair and do not store them after the repair is complete.

Information Collected Automatically Through Our Website

When you visit abqphonerepair.com, our website automatically collects:

Browser and device information: Browser type, operating system, device type, and screen resolution
Usage data: Pages visited, time spent on pages, links clicked, and how you navigated to our site
IP address and approximate location
Cookies and similar technologies for site functionality and analytics

How We Use Your Information

We use the information we collect to:

We do not sell your personal information to third parties.

How We Share Your Information

We share information only in the following situations:

We work with vendors who help us run our business, including our payment processor, email service, website hosting, and shipping carriers (for mail-in repairs). These providers only receive the information needed to do their job.

We may share information when required by law, subpoena, or court order.

If our business is sold or merged, customer information may transfer to the new owner.

We share information with other parties only when you’ve given us permission.

Your Data on Repaired Devices

When you bring a device in for repair, your personal data on that device (photos, contacts, messages, files) remains your property. We do not access, copy, view, or transfer your data unless you explicitly ask us to.

For screen, battery, charging port, and most external repairs: Your data is not touched at all.
For water damage repair, board-level work, and data recovery services: We may need to access portions of the device to diagnose or fix the issue. We do not view personal content.
For data transfer services: If you ask us to transfer data from one device to another, we move only the data you've specified.

We strongly recommend backing up your device before any repair as an extra layer of protection.

Mail-In Repair Privacy

For mail-in repairs, we follow the same privacy practices as in-shop repairs. Your device and any related information are handled securely. Devices are returned to you directly after the repair is complete.

Cookies and Tracking

Our website uses cookies and similar technologies for:

You can control cookies through your browser settings. Disabling cookies may affect some site features.

Marketing Communications

If you sign up for our email list or opt in during a repair, we may send you marketing emails about new services, repair tips, or special offers. You can unsubscribe at any time using the link in any marketing email or by contacting us.

We do not send marketing texts unless you explicitly opt in to text communications.

Data Retention

We keep customer information for as long as needed to provide services and meet legal obligations. Specifically:

Kept for warranty verification purposes

Kept as required by tax and accounting laws

Until you unsubscribe

Per our analytics provider’s standard retention periods

Your Rights

Depending on where you live, you may have rights regarding your information, including:

Request a copy of the information we have about you

Ask us to update incorrect information

Ask us to delete your information (subject to legal retention requirements)

Opt out of marketing communications

To exercise any of these rights, contact us at info@abqphonerepair.com.

If you’re a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). [Your lawyer should add specific CCPA disclosures here if you serve California customers via mail-in repair.

Security

We take reasonable steps to protect customer information from unauthorized access, use, or disclosure. This includes secure data storage, limited employee access to customer data, and standard cybersecurity practices.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If we ever experience a data breach affecting your personal information, we will notify you as required by law.

Children's Privacy

Our services and website are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we’ve collected information from a child under 13, contact us and we will delete it.

Third-Party Links

Our website may contain links to other sites (social media, partners, etc.). We are not responsible for the privacy practices of other sites. Please review their privacy policies before sharing your information with them.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we’ll update the “Effective Date” at the top of this page and post the new version. Significant changes will be communicated by email to customers on our marketing list.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, contact us:

ABQ Phone Repair & Accessories 7101 Menaul Blvd NE, Suite C Albuquerque, NM 87110